The Outbox is where you compose campaigns, track delivery status, and manage scheduled sends. Open it from Messaging → Outbox.

1. Composing a campaign

Click Compose (or use Compose message on the dashboard). In the compose panel:

  • Choose SMS or Email
  • Add recipients by name, phone, or email—the outbox suggests contacts as you type
  • Write your message or apply a template
  • For email, set the subject line
  • Send immediately or schedule for later

Merge fields (such as customer name) can be inserted when personalization is enabled in settings.

2. Campaign statuses

Each row in the outbox shows a status, including:

  • Sent — delivered to the provider successfully
  • Scheduled — queued to send at a future date and time
  • Failed — could not be sent (insufficient credits, invalid number, quiet hours, etc.)
  • Sending — currently being processed

Timestamps in the outbox are shown in your organization timezone.

3. Scheduling and resending

  • Schedule — pick a date and time before sending; scheduled campaigns can be edited or cancelled
  • Resend — retry a failed campaign from the details panel or bulk actions
  • Cancel schedule — stop a scheduled send before it goes out

4. Searching and columns

Use the search bar to find campaigns by recipient, content, or reference. Customize visible columns and save your column preferences for the list view.

5. Sending rules

SMS sends may be blocked outside your organization's allowed hours (quiet hours). If a send is blocked, check Messaging → Settings → Sending rules and your organization timezone. See the Settings guide for details.

Related