Messaging → Billing is where you top up SMS credits, view your wallet balance, and review purchase history. This billing is separate from your Tracksales subscription under Plans & Billing.

1. SMS wallet balance

Your organization's SMS balance is stored as a credit wallet (shown in KES on the dashboard and sidebar). Each outgoing SMS sent through the Default platform provider deducts credits based on the cost per SMS multiplied by the number of message segments.

Long messages may use multiple segments; each segment is billed separately.

2. Topping up credits

On the Billing page, choose a credit package and complete payment via Paystack. After a successful payment, credits are added to your wallet immediately and appear on the Messaging dashboard.

You can download invoices for credit purchases from the billing history list.

3. Platform vs connected gateways

  • Default (Tracksales) — uses your SMS wallet; Tracksales routes messages via the configured platform provider (TextSMS or Africa's Talking)
  • Africa's Talking / SMS Leopard — bills your own gateway account; configure API credentials under Settings → Integrations

Switch the active SMS provider under Messaging → Settings → General.

4. Tracking spend

The Messaging dashboard shows spend for the current month, success rate, and failed message counts. Use these metrics alongside billing history to monitor outreach costs.

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